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Database to Tidio Chat
migration service

Trouble-free , no special expertise or programming required. A complete Database to Tidio Chat data migration software.

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The best Database to Tidio Chat tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose customer info you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new system and observe the wonders happening.
Data completion
Transfer your help desk data in full to make certain that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach your source and target, pick what you need to migrate and let the system deal with the remainder.

Data dependency

Your customer data migrates complete , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees can access to your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In only a few clicks it is possible to pick the data arrangement, when it goes, and in what order.

Our software considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we strive to deliver the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Database to Tidio Chat

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in Tidio Chat.

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Sustained association between object and people

When migrating your records from Database to Tidio Chat we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Tidio Chat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Tidio Chat work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Database

    Pick and link your Database service desk with HDM.

  • Grant access to your Tidio Chat account.

  • Detail your business needs

    Let us know exactly what components of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a cost and a scope of work.

  • Migrate from Database to Tidio Chat all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Tidio Chat import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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