Database to ThinkOwl
migration service

Smooth , no special knowledge or coding required. A complete Database to ThinkOwl data migration tool.

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Your best tool for Database to ThinkOwl data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on customer info you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and observe the wonders happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing critical customer support information.
Easy process

No need to worry about scripting or constantly watch each record transferred.

Just link both platforms, pick what you need to migrate and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Simple & effective

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Database to ThinkOwl

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in ThinkOwl.

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Sustained connectivity between object and people

When migrating your data from Database to ThinkOwl we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to ThinkOwl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to ThinkOwl work

  • Prepare

    Sign-up and go to our migration tool.

  • Opt and link your Database service desk with HDM.

  • Connect ThinkOwl

    Give access to your ThinkOwl account.

  • Clarify your requirements

    Let us know what parts of your migration you need to fine-tune

  • Get your requirements estimated

    We will investigate your case and send you with a cost and a scope of work.

  • Migrate from Database to ThinkOwl everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ThinkOwl import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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