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Database to Textline
migration service

Extremely easy , no special expertise or coding required. A complete Database to Textline data migration software.

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The best Database to Textline tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just pick the records you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and see the wonders happening.
Data completion
Transfer your help desk records in full to make sure that no ticket is missing essential customer service information.
Automated tool

Scared that you’ll need special skills to move your info? Don’t be as we made sure that our tool interface is as easy to use as it can possibly be.

Connect the platforms, select records, click ok, and you’re done!

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members have access to your credentials or other information.

You can rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks you will be able to choose what goes where, when it starts, and in what order.

Our software took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we strive to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Database to Textline

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Textline.

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Sustained association between object and people

When migrating your records from Database to Textline we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Textline work

  • Get ready

    Register and go to our migration service.

  • Select and connect your Database service desk with HDM.

  • Connect Textline

    Give access to your Textline account.

  • Describe your requirements

    Let us know exactly what parts of your migration you would like to adjust

  • Have your requirements estimated

    We shall investigate your case and send you with a total price and a scope of tasks.

  • Migrate from Database to Textline all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Textline import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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