Database to SysAid
migration service

Trouble-free, no special expertise or programming required. A complete Database to SysAid data migration tool.

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The best Database to SysAid tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing vital customer service details.
Automated tool

Scared that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool accessible as it can possibly be.

Attach the platforms, select data, click ok, and you’re done!

Data dependency

Your customer data comes uniteand we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our team members have see your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Simple & effective

In only a couple of buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our software considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Database to SysAid

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus helping you to make sure that the data end up in the right destinations in SysAid.

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Sustained link between object and people

When migrating your records from Database to SysAid we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to SysAid work

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SysAid import

Our team would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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