Database to SMART SERVICE DESK ITSM
migration service

Trouble-free , no special expertise or coding required. A complete Database to SMART SERVICE DESK ITSM data migration tool.

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The best Database to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new system and observe the magic happening.
Data completion
Transfer your help desk records in full to make sure that no ticket is missing critical customer support information.
Effortless procedure

No need to worry about coding or constantly watch each piece of info moved.

Just attach your source and target, tick what you need to migrate and let the tool deal with the remainder.

Data dependency

Your information comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees can access to your passwords or other information.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to pick the data arrangement, when it starts, and how.

Our software took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Database to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in SMART SERVICE DESK ITSM.

Next

When migrating your records from Database to SMART SERVICE DESK ITSM we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to SMART SERVICE DESK ITSM work

  • Get ready

    Register and go to our migration tool.

  • Select and link your Database service desk with HDM.

  • Give the right to access your SMART SERVICE DESK ITSM account.

  • Detail your requirements

    Let us know exactly what aspects of your migration you want to modify

  • Have your requirements estimated

    We shall research your case and send you with a cost and a scope of tasks.

  • Migrate from Database to SMART SERVICE DESK ITSM all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a custom migration in case you have special needs.
Get a price estimation

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