Database to Simple IT Helpdesk
migration service

Extremely easy , no special expertise or programming required. A complete Database to Simple IT Helpdesk data migration instrument.

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The best Database to Simple IT Helpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just pick the records you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new solution and see the magic happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer service information.
Simple and easy process

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, choose what you want to take to a new database and allow the Migration Wizard deal with the remainder.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we developed a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Database to Simple IT Helpdesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Simple IT Helpdesk.

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Sustained association between object and people

When migrating your records from Database to Simple IT Helpdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Simple IT Helpdesk work

  • Get ready

    Sign up and go to our migration software.

  • Select and connect your Database service desk with HDM.

  • Connect Simple IT Helpdesk

    Give access to your Simple IT Helpdesk account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you wish to tweak

  • Get your requirements estimated

    We'll investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Database to Simple IT Helpdesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Simple IT Helpdesk import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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