Database to SerioPlus
migration service

Extremely easy , no special skill set or coding required. A complete Database to SerioPlus data migration instrument.

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The best Database to SerioPlus tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick the records you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the new solution and see the magic happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost essential customer support details.
Effortless process

You don’t have to bother about coding or continuously control each piece of info moved.

Just attach both platforms, choose what you want to migrate and allow the system do the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

You data is key which is why we developed a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Database to SerioPlus

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in SerioPlus.

Next

When migrating your records from Database to SerioPlus we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to SerioPlus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to SerioPlus work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Database

    Pick and link your Database support desk with HDM.

  • Give access to your SerioPlus account.

  • Clarify your business needs

    Let us know what parts of your migration you would like to modify

  • Get your requirements estimated

    We shall analyze your application and get back to you with a total price and a scope of tasks.

  • Migrate from Database to SerioPlus all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your SerioPlus import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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