Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Database to RingCentral Engage Digital
migration service

Extremely easy , no special expertise or coding required. A complete Database to RingCentral Engage Digital data migration instrument.

More details

The best Database to RingCentral Engage Digital tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose customer info you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and observe the wonders happening.
Data completion
Move your help desk info in full to ensure that no ticket has lost critical customer service details.
Automated tool

Worried that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface user friendly as possible.

Link the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to pick what goes where, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Database to RingCentral Engage Digital

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in RingCentral Engage Digital.

Next

Retained relation between object and people

When migrating your records from Database to RingCentral Engage Digital we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Database to RingCentral Engage Digital

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to RingCentral Engage Digital work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Database

    Choose and connect your Database support desk with HDM.

  • Connect RingCentral Engage Digital

    Give access to your RingCentral Engage Digital account.

  • Clarify your needs

    Let us know what elements of your migration you would like to tweak

  • Get your needs estimated

    We will research your case and get back to you with a price range and a scope of work.

  • Migrate from Database to RingCentral Engage Digital all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your RingCentral Engage Digital import

Our team would be more than happy to run a customized migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while…

Book a Call
cancel
%s
— %s