Database to ProProfs Help Desk
migration service

Smooth , no special knowledge or programming required. A complete Database to ProProfs Help Desk data migration instrument.

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Your best tool for Database to ProProfs Help Desk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick customer info you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and observe the magic happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer support information.
Automated migration

Worried that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the help desks, choose records, click ok, and the migration is ready!

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your credentials or other information.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Simple & effective

In only a couple of clicks you will be able to pick what goes where, when it starts, and in what order.

Our software took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Database to ProProfs Help Desk

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right places in ProProfs Help Desk.

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Maintained association between object and people

When migrating your data from Database to ProProfs Help Desk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to ProProfs Help Desk work

  • Prepare

    Sign-up and go to our migration software.

  • Select and link your Database service desk with HDM.

  • Connect ProProfs Help Desk

    Give access to your ProProfs Help Desk account.

  • Detail your business needs

    Let us know what parts of your migration you need to modify

  • Get your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from Database to ProProfs Help Desk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ProProfs Help Desk import

Our staff would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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