Database to Pega Customer Service
migration service

Smooth , no special know how or coding required. A complete Database to Pega Customer Service data migration instrument.

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Your best tool for Database to Pega Customer Service data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose the records you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new system and see the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer service information.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just link your source and target, tick what you want to take to a new database and allow the tool do the remainder.

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have access to your credentials or records.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we work to propose the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Database to Pega Customer Service

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Pega Customer Service.

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Retained association between object and people

When migrating your data from Database to Pega Customer Service we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to Pega Customer Service work

  • Prepare

    Sign up and go to our migration service.

  • Connect Database

    Pick and connect your Database service desk with HDM.

  • Connect Pega Customer Service

    Grant the right to access your Pega Customer Service account.

  • Detail your needs

    Let us understand precisely what parts of your migration you want to tweak

  • Get your preferences estimated

    We'll analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Database to Pega Customer Service everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Pega Customer Service import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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