Database to Live Agent
migration serviceHelp Desk Migration partner of Live Agent

Smooth , no special expertise or coding required. A complete Database to Live Agent data migration instrument.

More details

Your best tool for Database to Live Agent data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose what data you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and enjoy the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Attach the platforms, select records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

You data is key which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select what goes where, when it goes, and how.

Our developers considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Database to Live Agent

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in Live Agent.

Next

Retained relation between object and people

When migrating your data from Database to Live Agent we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Database to Live Agent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to Live Agent work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Database to Live Agent.

  • Connect Database

    Fill in the form with requested credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Live Agent

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Live Agent all data

    Once everything's validated, choose a quiet time with the least load on the support department and begin migrating from Database to Live Agent.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Live Agent import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

The Many Pitfalls of Free Help Desk Software

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Book a Call
cancel
%s
— %s