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Database to IMIchat
migration service

Smooth , no special knowledge or programming required. A complete Database to IMIchat data migration tool.

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Your best tool for Database to IMIchat data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new system and observe the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool accessible as possible.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

Information is key which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a few clicks it is possible to pick what goes where, when it goes, and how.

Our tech engineers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Except providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Database to IMIchat

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in IMIchat.

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Retained connection between object and people

When migrating your data from Database to IMIchat we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to IMIchat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to IMIchat work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Database

    Pick and link your Database support desk with HDM.

  • Connect IMIchat

    Grant the right to access your IMIchat account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Get your requirements estimated

    We shall research your application and get back to you with a price range and a scope of work.

  • Migrate from Database to IMIchat everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your IMIchat import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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