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Database to Helpy
migration service

Extremely easy , no special skill set or coding required. A complete Database to Helpy data migration tool.

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The best Database to Helpy tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing critical customer service details.
Easy process

You don’t have to bother about scripting or continuously control each record moved.

Just link both platforms, tick what you want to migrate and let the tool do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

You data is key which is why we developed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Database to Helpy

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Helpy.

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When migrating your records from Database to Helpy we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Helpy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Helpy work

  • Get ready

    Register and go to our migration tool.

  • Select and connect your Database support desk with HDM.

  • Connect Helpy

    Give the right to access your Helpy account.

  • Describe your requirements

    Let us understand precisely what elements of your migration you want to modify

  • Get your requirements estimated

    We shall research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Database to Helpy everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Helpy import

Our team would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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