Database to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Smooth, no special knowledge or coding required. A complete Database to HelpDesk data migration instrument.

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Your best tool for Database to HelpDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and observe the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing essential customer service information.
Easy procedure

No need to worry about coding or constantly watch each record transferred.

Just link your source and target, tick what you want to migrate and let the tool do the rest for you.

Data dependency

Your information comes completeand we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your passwords or other information.

You may rest assured that with HDM no hacker attacks will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Database to HelpDesk

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields, thus letting you be sure that the records end up in the right places in HelpDesk.

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Retained relation between object and people

When migrating your data from Database to HelpDesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to HelpDesk work

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpDesk import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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