Database to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless, no special expertise or programming required. A complete Database to Groove data migration instrument.

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Your best tool for Database to Groove data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just pick what data you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer service information.
Effortless process

No need to worry about scripting or constantly control each record moved.

Just attach your source and target, pick what you want to take to a new database and let the system deal with the rest for you.

Data dependency

Your customer info comes completeand we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members have access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to offer the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Database to Groove

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields, thus helping you to be sure that the records end up in the right places in Groove.

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Maintained relation between object and people

When migrating your data from Database to Groove we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to Groove work

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Groove import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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