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Database to FirstOne HelpDesk
migration service

Trouble-free , no special skill set or coding required. A complete Database to FirstOne HelpDesk data migration tool.

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The best Database to FirstOne HelpDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose customer info you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and observe the miracle happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost critical customer support details.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool simple to use as it can possibly be.

Connect the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we created a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick what goes where, when it goes, and how.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Database to FirstOne HelpDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in FirstOne HelpDesk.

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Maintained connectivity between object and people

When migrating your records from Database to FirstOne HelpDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to FirstOne HelpDesk work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Database

    Choose and link your Database support desk with HDM.

  • Connect FirstOne HelpDesk

    Grant the right to access your FirstOne HelpDesk account.

  • Explain your requirements

    Let us understand precisely what components of your migration you want to tweak

  • Get your preferences estimated

    We shall investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Database to FirstOne HelpDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your FirstOne HelpDesk import

Our team would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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