Database to elevio
migration service

Extremely easy , no special knowledge or coding required. A complete Database to elevio data migration tool.

More details

The best Database to elevio tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and observe the miracle happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost vital customer service information.
Easy procedure

You don’t have to bother about scripting or constantly control each record transferred.

Just link both platforms, pick what you need to take to a new database and allow the system do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is key which is why we designed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Simple & effective

In just a few buttons to press it will be possible to pick what goes where, when it goes, and how.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Database to elevio

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in elevio.

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Retained association between object and people

When migrating your records from Database to elevio we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to elevio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to elevio work

  • Get ready

    Register and go to our migration service.

  • Connect Database

    Choose and connect your Database service desk with HDM.

  • Connect elevio

    Grant the right to access your elevio account.

  • Clarify your requirements

    Let us know exactly what elements of your migration you want to fine-tune

  • Get your needs estimated

    We shall analyze your case and get back to you with a price and a scope of work.

  • Migrate from Database to elevio everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your elevio import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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