Database to Elementool Help Desk
migration service

Extremely easy , no special know how or coding required. A complete Database to Elementool Help Desk data migration software.

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The best Database to Elementool Help Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on what data you need to transfer and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new platform and enjoy the wonders happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Automated tool

Afraid that you’ll need special skills to move your info? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Database to Elementool Help Desk

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Elementool Help Desk.

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Retained relation between object and people

When migrating your records from Database to Elementool Help Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Elementool Help Desk work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and connect your Database support desk with HDM.

  • Grant access to your Elementool Help Desk account.

  • Explain your needs

    Let us know what aspects of your migration you would like to tweak

  • Have your needs estimated

    We will analyze your application and send you with a total price and a scope of work.

  • Migrate from Database to Elementool Help Desk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Elementool Help Desk import

Our team would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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