Database to eGain Suite
migration service
Trouble-free , no special knowledge or programming required. A complete Database to eGain Suite data migration software.
Database to eGain Suite
The best Database to eGain Suite tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on what data you need to move and start the transition immediately.Effortless migration
No special knowledge or skill required. Just choose what data will go to the target platform and enjoy the magic happening.Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.Automated tool
Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool user friendly as possible.
Attach the help desks, choose data, click ok, and you’re done!
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.
You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you where you left it.
Data safety is paramount
Information is everything which is why we developed a tool that will keep your customer records intact.
Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.
Record mapping
Select records that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.
Guided migration
If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you migrate your information accurately.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Except providing great customer service, we always aim to improve our customer service.
As a team, we want you to experience best possible service, which is why we are constantly making great strides to increase the core experience.
Why you should use Help Desk Migration to switch from Database to eGain Suite
Strong security of your data
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in eGain Suite.Next
Maintained link between object and people
When migrating your records from Database to eGain Suite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Database to eGain Suite
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Database to eGain Suite work
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Get ready
Sign up and go to our migration software.
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Link Database
Choose and connect your Database service desk with HDM.
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Connect eGain Suite
Grant access to your eGain Suite account.
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Detail your business needs
Let us know what components of your migration you want to adjust
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Have your requirements estimated
We shall research your case and get back to you with a total price and a scope of work.
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Migrate from Database to eGain Suite everything
Migrate all your customer service information in a single push.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your eGain Suite import
Our team would be more than happy to run a custom migration in case you have specific demands.
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