Database to DigitalGenius
migration service
Smooth , no special expertise or coding required. A complete Database to DigitalGenius data migration instrument.
Database to DigitalGenius
Your best tool for Database to DigitalGenius data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.Save on resources
Skip the platform analysis and script development processes. Simply decide on what data you need to move and start the transition immediately.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.Record completion
Migrate your help desk info in full to ensure that no ticket has lost vital customer service details.Automated migration
Worried that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool user friendly as it can possibly be.
Attach the platforms, pick records, click ok, and the migration is ready!
Data dependency
Your information migrates unite and we mean it.
Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our team members have see your credentials or records.
You can rest assured that with HDM no data breaches are possible.
Record mapping
Choose information that will be migrated by using our built-in data viewer.
From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.
Guided migration
If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.
Customer priority
As a migration service provider, we work to propose the best possible migration tool. However, our priority is customer service.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to switch from Database to DigitalGenius
Strong security of your records
The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in DigitalGenius.Next
Maintained association between object and people
When migrating your data from Database to DigitalGenius we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Database to DigitalGenius
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Database to DigitalGenius work
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Prepare
Sign-up and go to our migration service.
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Connect Database
Choose and connect your Database support desk with HDM.
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Connect DigitalGenius
Grant access to your DigitalGenius account.
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Describe your business needs
Let us know exactly what aspects of your migration you need to fine-tune
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Have your needs estimated
We will investigate your case and get back to you with a cost and a scope of tasks.
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Migrate from Database to DigitalGenius all data
Migrate all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your DigitalGenius import
Our staff would be more than happy to run a customized migration if you have particular demands.
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