Database to DigitalGenius
migration service
Smooth , no special expertise or coding required. A complete Database to DigitalGenius data migration instrument.
Database to DigitalGenius
Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.Full & Precise
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of informationReasons to use Help Desk Migration to switch from Database to DigitalGenius
Strong security of your records
The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in DigitalGenius.Next
Maintained association between object and people
When migrating your data from Database to DigitalGenius we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Database to DigitalGenius
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users recommend our service
High Performer, Best Support
and seven more badges
from G2 in 2020 Report
How does data migration from Database to DigitalGenius work
Prepare
Sign-up and go to our migration service.
Connect Database
Choose and connect your Database support desk with HDM.
Connect DigitalGenius
Grant access to your DigitalGenius account.
Describe your business needs
Let us know exactly what aspects of your migration you need to fine-tune
Have your needs estimated
We will investigate your case and get back to you with a cost and a scope of tasks.
Migrate from Database to DigitalGenius all data
Migrate all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a specialist run your DigitalGenius import
Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation