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Database to Connex One
migration service

Extremely easy , no special skill set or programming required. A complete Database to Connex One data migration instrument.

More details

The best Database to Connex One tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick the records you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and see the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost vital customer service details.
Automated tool

Scared that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Connect the platforms, choose data, click ok, and the migration is ready!

Data maintenance

Your customer data migrates unite and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You may be certain with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we work to propose the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Database to Connex One

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Connex One.

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Maintained association between object and people

When migrating your records from Database to Connex One we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to Connex One

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Connex One work

  • Get ready

    Register and go to our migration software.

  • Connect Database

    Choose and connect your Database support desk with HDM.

  • Connect Connex One

    Give the right to access your Connex One account.

  • Explain your requirements

    Let us know what parts of your migration you wish to modify

  • Have your preferences estimated

    We'll investigate your case and send you with a price and a scope of tasks.

  • Migrate from Database to Connex One everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Connex One import

Our team would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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