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Database to AlphaBlues
migration service

Trouble-free , no special skill set or coding required. A complete Database to AlphaBlues data migration software.

More details

The best Database to AlphaBlues tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose the records you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and see the miracle happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket has lost essential customer service details.
Effortless procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you need to take to a new database and allow the Migration Wizard deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we created a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to choose what goes where, when it goes, and how.

Our tech engineers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Database to AlphaBlues

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in AlphaBlues.

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Retained connection between object and people

When migrating your records from Database to AlphaBlues we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to AlphaBlues

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to AlphaBlues work

  • Get ready

    Sign-up and go to our migration service.

  • Connect Database

    Choose and connect your Database support desk with HDM.

  • Connect AlphaBlues

    Grant the right to access your AlphaBlues account.

  • Clarify your business needs

    Let us know what components of your migration you want to adjust

  • Have your preferences estimated

    We will research your case and send you with a price range and a scope of work.

  • Migrate from Database to AlphaBlues everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your AlphaBlues import

Our team would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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