Database to Agiloft
migration service

Effortless , no special expertise or programming required. A complete Database to Agiloft data migration tool.

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Your best tool for Database to Agiloft data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose the records you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and see the magic happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost essential customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from Database to Agiloft

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Agiloft.

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Sustained connectivity between object and people

When migrating your data from Database to Agiloft we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to Agiloft

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to Agiloft work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Database

    Choose and connect your Database support desk with HDM.

  • Grant access to your Agiloft account.

  • Outline your requirements

    Let us know exactly what aspects of your migration you need to adjust

  • Have your requirements estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from Database to Agiloft all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Agiloft import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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