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CustomerFirst to Vivocha
migration service

Trouble-free , no special knowledge or programming required. A complete CustomerFirst to Vivocha data migration software.

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The best CustomerFirst to Vivocha tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and observe the magic happening.
Data completion
Transfer your help desk records in full to make certain that no ticket is missing critical customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly watch each record transferred.

Just attach both platforms, pick what you want to migrate and allow the system deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

You data is key which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from CustomerFirst to Vivocha

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in Vivocha.

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Sustained association between object and people

When migrating your records from CustomerFirst to Vivocha we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to Vivocha work

  • Get ready

    Register and go to our migration wizard.

  • Opt and connect your CustomerFirst service desk with HDM.

  • Grant access to your Vivocha account.

  • Explain your requirements

    Let us understand precisely what parts of your migration you need to modify

  • Get your preferences estimated

    We shall analyze your case and send you with a cost and a scope of work.

  • Migrate from CustomerFirst to Vivocha all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Vivocha import

Our team would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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