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CustomerFirst to UserEcho
migration service

Trouble-free , no special know how or coding required. A complete CustomerFirst to UserEcho data migration tool.

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The best CustomerFirst to UserEcho tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost vital customer service details.
Easy process

You don’t have to bother about coding or constantly control each record transferred.

Just attach your source and target, choose what you need to migrate and allow the system deal with the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your credentials or records.

You may be sure that with HDM no data breaches are possible.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to pick what goes where, when it goes, and how.

Our developers took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to propose the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from CustomerFirst to UserEcho

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in UserEcho.

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When migrating your records from CustomerFirst to UserEcho we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to UserEcho work

  • Get ready

    Register and go to our migration tool.

  • Connect CustomerFirst

    Choose and connect your CustomerFirst support desk with HDM.

  • Connect UserEcho

    Grant the right to access your UserEcho account.

  • Express your business needs

    Let us understand precisely what parts of your migration you need to tweak

  • Have your needs estimated

    We shall investigate your case and get back to you with a cost and a scope of work.

  • Migrate from CustomerFirst to UserEcho all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your UserEcho import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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