Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

CustomerFirst to Simple IT Helpdesk
migration service

Smooth , no special expertise or programming required. A complete CustomerFirst to Simple IT Helpdesk data migration tool.

More details

Your best tool for CustomerFirst to Simple IT Helpdesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just choose what data you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and enjoy the magic happening.
Record completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Attach the platforms, select records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

You data is everything which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from CustomerFirst to Simple IT Helpdesk

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Simple IT Helpdesk.

Next

Maintained relation between object and people

When migrating your data from CustomerFirst to Simple IT Helpdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from CustomerFirst to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CustomerFirst to Simple IT Helpdesk work

  • Prepare

    Register and go to our migration wizard.

  • Connect CustomerFirst

    Pick and link your CustomerFirst support desk with HDM.

  • Connect Simple IT Helpdesk

    Give access to your Simple IT Helpdesk account.

  • Explain your business needs

    Let us know exactly what parts of your migration you would like to fine-tune

  • Have your needs estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from CustomerFirst to Simple IT Helpdesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Simple IT Helpdesk import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2020

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

Book a Call
cancel
%s
— %s