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CustomerFirst to SolarWinds Service Desk (Samanage)
migration service

Extremely easy , no special skill set or programming required. A complete CustomerFirst to SolarWinds Service Desk (Samanage) data migration instrument.

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The best CustomerFirst to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose the records you need to move and start the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the new system and see the magic happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost critical customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool accessible as possible.

Connect the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we developed a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it is possible to choose what goes where, when it goes, and how.

Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from CustomerFirst to SolarWinds Service Desk (Samanage)

Castle gates

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in SolarWinds Service Desk (Samanage).

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Sustained connectivity between object and people

When migrating your records from CustomerFirst to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from CustomerFirst to SolarWinds Service Desk (Samanage).

  • Fill out the form with required credentials to allow our data migration tool to access data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from CustomerFirst to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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