CustomerFirst to SolarWinds Service Desk (Samanage)
migration service
Extremely easy , no special skill set or programming required. A complete CustomerFirst to SolarWinds Service Desk (Samanage) data migration instrument.
Extremely easy , no special skill set or programming required. A complete CustomerFirst to SolarWinds Service Desk (Samanage) data migration instrument.
Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool accessible as possible.
Connect the help desks, pick records, click ok, and you’re done!
Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you how you expected.
Information is everything which is why we developed a method that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
Choose information that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to select anything you might actually need.
In only a few clicks it is possible to choose what goes where, when it goes, and how.
Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.
Apart from producing great customer service, we always want to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the general experience.
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with replies, notes and attachments
with images and attachments
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from CustomerFirst to SolarWinds Service Desk (Samanage).
Fill out the form with required credentials to allow our data migration tool to access data from your current help desk.
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from CustomerFirst to SolarWinds Service Desk (Samanage).
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
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