CustomerFirst to SolarWinds Service Desk (Samanage)
migration service
Extremely easy , no special skill set or programming required. A complete CustomerFirst to SolarWinds Service Desk (Samanage) data migration instrument.
CustomerFirst to SolarWinds Service Desk (Samanage)
The best CustomerFirst to SolarWinds Service Desk (Samanage) tool made for you
There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.Save on your time and money
Avoid complex data audit and script development processes. Just choose the records you need to move and start the transition immediately.Easy transition process
No specific expertise required. Just pick what data will go to the new system and see the magic happening.Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost critical customer support information.Automated tool
Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool accessible as possible.
Connect the help desks, pick records, click ok, and you’re done!
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you how you expected.
Data safety is priority
Information is everything which is why we developed a method that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
Data mapping
Choose information that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to select anything you might actually need.
Efficient out-of-the-box solution
In only a few clicks it is possible to choose what goes where, when it goes, and how.
Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.
Great service first
Apart from producing great customer service, we always want to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the general experience.
Why you should use Help Desk Migration to migrate data from CustomerFirst to SolarWinds Service Desk (Samanage)
Strong safety of your information
The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in SolarWinds Service Desk (Samanage).Next
Sustained connectivity between object and people
When migrating your records from CustomerFirst to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CustomerFirst to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from CustomerFirst to SolarWinds Service Desk (Samanage) work
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Get ready
Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from CustomerFirst to SolarWinds Service Desk (Samanage).
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Link CustomerFirst
Fill out the form with required credentials to allow our data migration tool to access data from your current help desk.
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Link SolarWinds Service Desk (Samanage)
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
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Migrate limited amount of data
Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) all data
Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from CustomerFirst to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro perform your SolarWinds Service Desk (Samanage) import
Our team would be more than happy to perform a customized migration if you have special needs.
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