CustomerFirst to Remedy IT Service Management
migration service
Effortless , no special expertise or coding required. A complete CustomerFirst to Remedy IT Service Management data migration software.
CustomerFirst to Remedy IT Service Management
Your best tool for CustomerFirst to Remedy IT Service Management data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.Save on resources
Skip the platform analysis and code development processes. Simply pick customer info you need to migrate and start the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target solution and observe the miracle happening.Record completion
Migrate your help desk data in full to make certain that no ticket has lost critical customer service information.Simple and easy procedure
You don’t have to bother about coding or constantly control each record transferred.
Just attach your source and target, choose what you want to take to a new database and allow the system deal with the rest for you.
Data dependency
Your information migrates unite and we mean it.
Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our employees have access to your credentials or records.
You can be certain with HDM no hacker attacks will take place.
Record mapping
Pick records that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a migration service provider, we strive to deliver the best possible migration tool. Yet, our priority is customer service.
As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to switch from CustomerFirst to Remedy IT Service Management
Strong security of your data
The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Remedy IT Service Management.Next
Maintained link between object and people
When migrating your data from CustomerFirst to Remedy IT Service Management we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from CustomerFirst to Remedy IT Service Management
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CustomerFirst to Remedy IT Service Management work
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Prepare
Sign up and go to our migration service.
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Connect CustomerFirst
Opt and connect your CustomerFirst service desk with HDM.
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Connect Remedy IT Service Management
Grant access to your Remedy IT Service Management account.
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Explain your requirements
Let us know exactly what elements of your migration you wish to fine-tune
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Get your requirements estimated
We'll research your case and get back to you with a total price and a scope of work.
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Migrate from CustomerFirst to Remedy IT Service Management all data
Move all your customer service information in a single push.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your Remedy IT Service Management import
Our staff would be more than happy to run a personalized migration if you have special requirements.
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