CustomerFirst to Relay
migration service
Smooth , no special knowledge or coding required. A complete CustomerFirst to Relay data migration tool.
CustomerFirst to Relay
Your best tool for CustomerFirst to Relay data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and tool development processes. Just decide on what data you need to transfer and set off with the transition immediately.Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and enjoy the wonders happening.Record completion
Move your help desk data in full to make certain that no ticket has lost vital customer service information.Automated migration
Afraid that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface is as easy to use as possible.
Attach the platforms, choose data, click ok, and the migration is ready!
Data dependency
Your information migrates complete and we mean it.
Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.
Data protected
Your information is safe and sound with us. Not even all our team members have access to your credentials or other information.
You can be certain with HDM no hacker attacks are possible.
Record mapping
Pick data that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer priority
As a migration service provider, we aim to propose the best possible migration tool. However, our priority is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to switch from CustomerFirst to Relay
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Relay.Next
Retained relation between object and people
When migrating your data from CustomerFirst to Relay we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CustomerFirst to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CustomerFirst to Relay work
-
Prepare
Sign up and go to our migration tool.
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Connect CustomerFirst
Pick and connect your CustomerFirst service desk with HDM.
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Connect Relay
Give access to your Relay account.
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Clarify your business needs
Let us know exactly what aspects of your migration you wish to modify
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Get your requirements estimated
We shall analyze your application and get back to you with a price range and a scope of work.
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Migrate from CustomerFirst to Relay all data
Move all your customer service information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your Relay import
Our staff would be more than happy to run a personalized migration if you have particular demands.
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