CustomerFirst to ((OTRS)) Community Edition
migration service
Effortless , no special expertise or coding required. A complete CustomerFirst to ((OTRS)) Community Edition data migration tool.
CustomerFirst to ((OTRS)) Community Edition
Your best tool for CustomerFirst to ((OTRS)) Community Edition data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and tool development processes. Simply pick what data you need to move and set off with the transition immediately.Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and enjoy the magic happening.Record completion
Move your help desk data in full to make sure that no ticket is missing critical customer support details.Easy procedure
You don’t have to bother about coding or constantly control each piece of info moved.
Just link your source and target, tick what you need to take to a new database and allow the tool do the rest for you.
Data dependency
Your information comes unite , you can take our word.
Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.
Data protected
Your information is behind impenetrable walls. Not even all our employees can see your credentials or other information.
You may rest assured that with HDM no data breaches are possible.
You’re in charge
Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Simple & effective
In just a couple of buttons to press you will be able to select what goes where, when it starts, and how.
Our software took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.
Customer priority
As a migration service provider, we aim to deliver the most effective migration tool. However, our priority is customer support quality.
Proven by our many five-star user reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to switch from CustomerFirst to ((OTRS)) Community Edition
Strong privacy of your data
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.Next
Retained connectivity between object and people
When migrating your data from CustomerFirst to ((OTRS)) Community Edition we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from CustomerFirst to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CustomerFirst to ((OTRS)) Community Edition work
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Prepare
Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from CustomerFirst to ((OTRS)) Community Edition.
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Connect CustomerFirst
Fill out the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.
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Connect ((OTRS)) Community Edition
Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Select the data you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs
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Migrate small amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from CustomerFirst to ((OTRS)) Community Edition.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your ((OTRS)) Community Edition import
Our staff would be more than happy to run a custom migration in case you have special requirements.
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