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CustomerFirst to mhelpdesk
migration service

Extremely easy , no special expertise or programming required. A complete CustomerFirst to mhelpdesk data migration instrument.

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The best CustomerFirst to mhelpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on customer info you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and observe the miracle happening.
Data completion
Transfer your help desk records in full to make certain that no ticket has lost essential customer support details.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool simple to use as possible.

Attach the help desks, choose records, click ok, and you’re done!

Data dependency

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members can see your credentials or records.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a few clicks it will be possible to pick what goes where, when it goes, and how.

Our tech engineers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to offer the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from CustomerFirst to mhelpdesk

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in mhelpdesk.

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Sustained association between object and people

When migrating your records from CustomerFirst to mhelpdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to mhelpdesk work

  • Get ready

    Register and go to our migration software.

  • Connect CustomerFirst

    Select and link your CustomerFirst support desk with HDM.

  • Connect mhelpdesk

    Grant the right to access your mhelpdesk account.

  • Clarify your business needs

    Let us know what elements of your migration you would like to adjust

  • Get your preferences estimated

    We will research your application and send you with a cost and a scope of tasks.

  • Migrate from CustomerFirst to mhelpdesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your mhelpdesk import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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