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CustomerFirst to Magento HelpDesk Ultimate
migration service

Smooth , no special skill set or programming required. A complete CustomerFirst to Magento HelpDesk Ultimate data migration instrument.

More details

Your best tool for CustomerFirst to Magento HelpDesk Ultimate data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on what data you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing critical customer service details.
Simple and easy process

No need to worry about scripting or continuously watch each record moved.

Just attach both platforms, tick what you want to migrate and allow the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from CustomerFirst to Magento HelpDesk Ultimate

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Magento HelpDesk Ultimate.

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Sustained association between object and people

When migrating your data from CustomerFirst to Magento HelpDesk Ultimate we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CustomerFirst to Magento HelpDesk Ultimate work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from CustomerFirst to Magento HelpDesk Ultimate.

  • Connect CustomerFirst

    Complete the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's tested, find a quiet time with the least load on the support team and start migrating from CustomerFirst to Magento HelpDesk Ultimate.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Magento HelpDesk Ultimate import

Our staff would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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