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CustomerFirst to LiveChat
migration service

Smooth , no special knowledge or coding required. A complete CustomerFirst to LiveChat data migration software.

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Your best tool for CustomerFirst to LiveChat data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool simple to use as possible.

Link the platforms, pick records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it goes, and how.

Our tech engineers considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Apart from producing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from CustomerFirst to LiveChat

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in LiveChat.

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Sustained relation between object and people

When migrating your data from CustomerFirst to LiveChat we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CustomerFirst to LiveChat work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from CustomerFirst to LiveChat.

  • Connect CustomerFirst

    Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect LiveChat

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveChat everything

    Once everything's tested out, determine a quiet time with the least load on the support department and start migrating from CustomerFirst to LiveChat.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your LiveChat import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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