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CustomerFirst to Kayako Classic
migration service

Extremely easy , no special know how or coding required. A complete CustomerFirst to Kayako Classic data migration tool.

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The best CustomerFirst to Kayako Classic tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose what data you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost vital customer support information.
Easy procedure

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, choose what you need to take to a new database and let the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to select what goes where, when it starts, and how.

Our developers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from CustomerFirst to Kayako Classic

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in Kayako Classic.

Next

When migrating your records from CustomerFirst to Kayako Classic we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to Kayako Classic work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from CustomerFirst to Kayako Classic.

  • Fill in the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic everything

    When everything's validated, choose a quiet time with the least load on the support department and start migrating from CustomerFirst to Kayako Classic.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Kayako Classic import

Our team would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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