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CustomerFirst to Issuetrak
migration service

Effortless , no special expertise or programming required. A complete CustomerFirst to Issuetrak data migration tool.

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Your best tool for CustomerFirst to Issuetrak data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and see the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket has lost essential customer service details.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your credentials or other information.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Simple & effective

In only a few clicks you will be able to choose what goes where, when it starts, and in what order.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from CustomerFirst to Issuetrak

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in Issuetrak.

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Maintained connectivity between object and people

When migrating your data from CustomerFirst to Issuetrak we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CustomerFirst to Issuetrak work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect CustomerFirst

    Select and connect your CustomerFirst support desk with HDM.

  • Connect Issuetrak

    Give access to your Issuetrak account.

  • Describe your needs

    Let us understand precisely what parts of your migration you need to adjust

  • Get your requirements estimated

    We will investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from CustomerFirst to Issuetrak everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Issuetrak import

Our staff would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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