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CustomerFirst to Inmoment Customer Experience (CX)
migration service

Extremely easy , no special expertise or coding required. A complete CustomerFirst to Inmoment Customer Experience (CX) data migration tool.

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The best CustomerFirst to Inmoment Customer Experience (CX) tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on what data you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new platform and enjoy the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service details.
Effortless procedure

No need to worry about coding or constantly control each piece of info transferred.

Just link your source and target, pick what you want to migrate and let the Migration Wizard do the rest for you.

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have see your credentials or records.

You may rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we aim to offer the best possible migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from CustomerFirst to Inmoment Customer Experience (CX)

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Inmoment Customer Experience (CX).

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Sustained connection between object and people

When migrating your records from CustomerFirst to Inmoment Customer Experience (CX) we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to Inmoment Customer Experience (CX)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to Inmoment Customer Experience (CX) work

  • Get ready

    Register and go to our migration tool.

  • Connect CustomerFirst

    Pick and connect your CustomerFirst support desk with HDM.

  • Connect Inmoment Customer Experience (CX)

    Grant the right to access your Inmoment Customer Experience (CX) account.

  • Detail your business needs

    Let us know what components of your migration you wish to adjust

  • Get your preferences estimated

    We'll research your case and get back to you with a price range and a scope of work.

  • Migrate from CustomerFirst to Inmoment Customer Experience (CX) everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Inmoment Customer Experience (CX) import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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