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CustomerFirst to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Trouble-free , no special knowledge or programming required. A complete CustomerFirst to HelpDesk data migration software.

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The best CustomerFirst to HelpDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and see the magic happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface accessible as possible.

Link the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we designed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from CustomerFirst to HelpDesk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in HelpDesk.

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Maintained relation between object and people

When migrating your records from CustomerFirst to HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CustomerFirst to HelpDesk work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from CustomerFirst to HelpDesk.

  • Connect CustomerFirst

    Fill out the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk everything

    Once everything's tested out, determine a quiet time with the least load on the support staff and start migrating from CustomerFirst to HelpDesk.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your HelpDesk import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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