CustomerFirst to Gemini
migration service
Smooth , no special skill set or coding required. A complete CustomerFirst to Gemini data migration software.
CustomerFirst to Gemini
Your best tool for CustomerFirst to Gemini data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Avoid the platform analysis and code development processes. Just choose the records you need to move and start the transition immediately.Easy transition process
No specific expertise needed. Just choose what data will go to the new system and see the magic happening.Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer service information.Simple and easy process
No need to worry about scripting or constantly watch each record moved.
Just attach both platforms, tick what you want to migrate and allow the system deal with the rest for you.
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.
You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you expected.
Data safety is priority
Information is key which is why we designed a system that will keep your information intact.
Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.
Data mapping
Select records that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.
Guided migration
If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Good service first
Outside of producing great customer service, we always want to improve our customer service.
As a company, we want you to have the best possible service, which is why we are always making great strides to increase the general experience.
Reasons to use Help Desk Migration to migrate data from CustomerFirst to Gemini
Strong safety of your data
The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Gemini.Next
Sustained connectivity between object and people
When migrating your data from CustomerFirst to Gemini we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CustomerFirst to Gemini
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CustomerFirst to Gemini work
Prepare
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from CustomerFirst to Gemini.
Link CustomerFirst
Fill out the form with requested credentials to allow our data migration tool to fetch records from your current help desk.
Connect Gemini
Do the same action to integrate our service with the new help desk and thus make it possible to import the information.
Choose objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
Migrate limited amount of data
Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to Gemini all data
Once everything's tested, determine a quiet time with the least load on the support department and start migrating from CustomerFirst to Gemini.
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a specialist perform your Gemini import
Our staff would be more than happy to perform a custom migration in case you have specific needs.
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