CustomerFirst to FocalScope
migration service
Smooth , no special expertise or coding required. A complete CustomerFirst to FocalScope data migration software.
CustomerFirst to FocalScope
Your best tool for CustomerFirst to FocalScope data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and code development processes. Just pick customer info you need to transfer and start the transition right away.Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new solution and observe the wonders happening.Record completion
Migrate your help desk data in full to ensure that no ticket is missing vital customer service information.Simple and easy procedure
No need to worry about coding or continuously control each piece of info moved.
Just attach both platforms, choose what you need to migrate and allow the tool do the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.
You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.
Data safety is priority
You data is everything which is why we created a method that will keep your customer records intact.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
You control the process
Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Simple & effective
In just a couple of clicks you will be able to pick what goes where, when it goes, and in what order.
Our developers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.
Customer service first
Apart from producing great customer support services, we always want to develop our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to switch from CustomerFirst to FocalScope
Strong security of your data
The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in FocalScope.Next
Maintained association between object and people
When migrating your data from CustomerFirst to FocalScope we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CustomerFirst to FocalScope
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from CustomerFirst to FocalScope work
-
Prepare
Sign up and go to our migration tool.
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Link CustomerFirst
Pick and connect your CustomerFirst service desk with HDM.
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Connect FocalScope
Grant access to your FocalScope account.
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Outline your needs
Let us understand precisely what components of your migration you need to modify
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Have your preferences estimated
We will research your application and get back to you with a cost and a scope of tasks.
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Migrate from CustomerFirst to FocalScope all data
Transfer all your customer service records in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your FocalScope import
Our staff would be more than happy to run a customized migration in case you have particular requirements.
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