CustomerFirst to Dixa
migration service
Trouble-free , no special knowledge or coding required. A complete CustomerFirst to Dixa data migration software.
CustomerFirst to Dixa
The best CustomerFirst to Dixa tool made for you
There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and code development processes. Just pick the records you need to migrate and start the transition immediately.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new solution and see the miracle happening.Data completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer service information.Easy procedure
No need to worry about coding or constantly watch each piece of info transferred.
Just attach both platforms, tick what you need to take to a new database and let the Migration Wizard do the remainder.
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.
You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.
Data safety is paramount
Information is key which is why we created a system that will keep your data safe and sound.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
You’re in control
Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.
Simple & effective
In just a few clicks you will be able to choose what goes where, when it goes, and in what order.
Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Customer service first
Apart from providing great customer service, we always strive to develop our customer service.
As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the general experience.
Why you should use Help Desk Migration to switch from CustomerFirst to Dixa
Strong safety of your information
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Dixa.Next
Sustained link between object and people
When migrating your records from CustomerFirst to Dixa we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CustomerFirst to Dixa
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from CustomerFirst to Dixa work
-
Get ready
Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from CustomerFirst to Dixa.
-
Link CustomerFirst
Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.
-
Connect Dixa
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
-
Select objects
Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
-
Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
-
Migrate to Dixa everything
When everything's tested out, determine a quiet time with the minimal load on the support department and begin migrating from CustomerFirst to Dixa.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Dixa import
Our team would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
The Enterprise Data Migration Checklist to Switch Help Desks
Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…
Data Migration 101
How To Pick The Right Data Migration Tool
With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…
Data Migration 101
Free vs Paid Data Migration Tool: should you go with Help Scout or HDM?
If you’re looking to import your data to Help Scout then you should already know that they offer a few free import solutions. At the…