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CustomerFirst to AnswerIQ
migration service

Smooth , no special knowledge or coding required. A complete CustomerFirst to AnswerIQ data migration instrument.

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Your best tool for CustomerFirst to AnswerIQ data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just pick the records you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and see the magic happening.
Record completion
Migrate your help desk info in full to make sure that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about scripting or constantly watch each piece of info moved.

Just attach your source and target, tick what you need to migrate and let the Migration Wizard deal with the remainder.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your credentials or records.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to choose what goes where, when it goes, and in what order.

Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we work to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from CustomerFirst to AnswerIQ

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in AnswerIQ.

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Maintained connection between object and people

When migrating your data from CustomerFirst to AnswerIQ we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CustomerFirst to AnswerIQ

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CustomerFirst to AnswerIQ work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect CustomerFirst

    Pick and connect your CustomerFirst service desk with HDM.

  • Connect AnswerIQ

    Grant access to your AnswerIQ account.

  • Outline your business needs

    Let us know what aspects of your migration you wish to modify

  • Have your requirements estimated

    We shall analyze your case and send you with a price and a scope of tasks.

  • Migrate from CustomerFirst to AnswerIQ all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your AnswerIQ import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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