CSV to Vivocha
migration service

Trouble-free , no special expertise or programming required. A complete CSV to Vivocha data migration tool.

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The best CSV to Vivocha tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose what data you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as possible.

Attach the help desks, pick data, click ok, and the migration is ready!

Data dependency

Your customer data comes unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our staff members have access to your credentials or other information.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it is possible to select what goes where, when it starts, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we aim to offer the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from CSV to Vivocha

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in Vivocha.

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Maintained relation between object and people

When migrating your records from CSV to Vivocha we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CSV to Vivocha work

  • Get ready

    Sign up and go to our migration software.

  • Choose and connect your CSV service desk with HDM.

  • Connect Vivocha

    Give the right to access your Vivocha account.

  • Clarify your business needs

    Let us know what parts of your migration you want to fine-tune

  • Have your preferences estimated

    We will investigate your application and get back to you with a price and a scope of tasks.

  • Migrate from CSV to Vivocha everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Vivocha import

Our team would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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