CSV to VCC Live
migration service

Effortless, no special skill set or programming required. A complete CSV to VCC Live data migration instrument.

More details

Your best tool for CSV to VCC Live data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost essential customer service information.
Simple and easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach your source and target, choose what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Data maintenance

Your customer info migrates uniteand we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have access to your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select what goes where, when it goes, and in what order.

Our software considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we work to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from CSV to VCC Live

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus helping you to be sure that the data end up in the right places in VCC Live.

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Maintained connection between object and people

When migrating your data from CSV to VCC Live we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to VCC Live work

  • Prepare

    Register and go to our migration software.

  • Connect CSV

    Opt and connect your CSV service desk with HDM.

  • Connect VCC Live

    Grant access to your VCC Live account.

  • Describe your business needs

    Let us know what elements of your migration you would like to fine-tune

  • Get your preferences estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from CSV to VCC Live all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your VCC Live import

Our staff would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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