CSV to Textline
migration service

Extremely easy , no special knowledge or programming required. A complete CSV to Textline data migration instrument.

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The best CSV to Textline tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on the records you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and see the miracle happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing vital customer support details.
Easy procedure

No need to worry about coding or continuously control each piece of info moved.

Just link your source and target, choose what you need to migrate and allow the system do the rest for you.

Data dependency

Your customer data comes complete , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our team members can see your passwords or other information.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to choose the data arrangement, when it starts, and how.

Our software took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from CSV to Textline

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Textline.

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Sustained connectivity between object and people

When migrating your records from CSV to Textline we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from CSV to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CSV to Textline work

  • Get ready

    Sign-up and go to our migration wizard.

  • Pick and link your CSV support desk with HDM.

  • Give the right to access your Textline account.

  • Describe your business needs

    Let us know what parts of your migration you wish to modify

  • Have your requirements estimated

    We shall analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from CSV to Textline everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Textline import

Our team would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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