CSV to SmarterTrack
migration service
Trouble-free , no special knowledge or coding required. A complete CSV to SmarterTrack data migration software.
CSV to SmarterTrack
Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.Optimal & Precise
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of informationWhy you should use Help Desk Migration to switch from CSV to SmarterTrack
Strong privacy of your data
The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in SmarterTrack.Next
Retained connection between object and people
When migrating your records from CSV to SmarterTrack we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CSV to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users recommend our service
High Performer, Best Support
and seven more badges
from G2 in 2020 Report
In what way does data migration from CSV to SmarterTrack work
Get ready
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from CSV to SmarterTrack.
Connect CSV
Complete the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.
Connect SmarterTrack
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.
Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
Migrate limited amount of data
Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to SmarterTrack everything
When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from CSV to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet an expert run your SmarterTrack import
Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation