CSV to SmarterTrack
migration service
Trouble-free , no special knowledge or coding required. A complete CSV to SmarterTrack data migration software.
CSV to SmarterTrack
The best CSV to SmarterTrack tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to transfer and start the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and enjoy the wonders happening.Data completion
Move your help desk data in full to make sure that no ticket is missing vital customer service details.Automated tool
Afraid that you’ll need special skills to move your info? Worry not as we ensured that our tool simple to use as it can possibly be.
Attach the platforms, choose records, click ok, and the migration is ready!
Intact connections
From sender information to phone number connection, your entire database will keep their previous connections intact.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you expected.
Security is priority
You data is everything which is why we developed a method that will keep your customer records intact.
Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.
Record mapping
Select records that will be moved by using our built-in data viewer.
From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.
Simple & effective
In just a couple of clicks it will be possible to select the data arrangement, when it goes, and how.
Our software took user experience as a priority and ensured that it will be possible to use the system to its fullest.
Great service first
Except producing great customer support services, we always aim to improve our customer service.
As a team, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.
Why you should use Help Desk Migration to switch from CSV to SmarterTrack
Strong privacy of your data
The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in SmarterTrack.Next
Retained connection between object and people
When migrating your records from CSV to SmarterTrack we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CSV to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from CSV to SmarterTrack work
-
Get ready
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from CSV to SmarterTrack.
-
Connect CSV
Complete the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.
-
Connect SmarterTrack
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.
-
Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences
-
Migrate limited amount of data
Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
-
Migrate to SmarterTrack everything
When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from CSV to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your SmarterTrack import
Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
The Enterprise Data Migration Checklist to Switch Help Desks
Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…
Data Migration 101
5 Steps to Realizing You Need to Migrate Your Help Desk
Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base…
Help Desk System Reviews
Top 5 Help Desk Features We Love. And You Should Too
No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form…
