CSV to SimplyDesk
migration service

Extremely easy , no special knowledge or programming required. A complete CSV to SimplyDesk data migration instrument.

More details

The best CSV to SimplyDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each record moved.

Just link both platforms, choose what you need to take to a new database and allow the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In only a few buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our software took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from CSV to SimplyDesk

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in SimplyDesk.

Next

Retained relation between object and people

When migrating your records from CSV to SimplyDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from CSV to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CSV to SimplyDesk work

  • Get ready

    Sign up and go to our migration software.

  • Connect CSV

    Opt and link your CSV service desk with HDM.

  • Grant access to your SimplyDesk account.

  • Describe your business needs

    Let us know exactly what elements of your migration you would like to fine-tune

  • Have your requirements estimated

    We shall research your case and send you with a total price and a scope of tasks.

  • Migrate from CSV to SimplyDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SimplyDesk import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

Book a Call
cancel
%s
— %s