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CSV to Richmond ServiceDesk
migration service

Smooth , no special knowledge or coding required. A complete CSV to Richmond ServiceDesk data migration tool.

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Your best tool for CSV to Richmond ServiceDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and enjoy the miracle happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost vital customer service information.
Effortless process

You don’t have to bother about scripting or continuously control each record transferred.

Just attach your source and target, pick what you need to migrate and let the tool deal with the remainder.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or records.

You can be sure that with HDM no data breaches will take place.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from CSV to Richmond ServiceDesk

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Richmond ServiceDesk.

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Retained connectivity between object and people

When migrating your data from CSV to Richmond ServiceDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to Richmond ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to Richmond ServiceDesk work

  • Prepare

    Register and go to our migration service.

  • Connect CSV

    Choose and connect your CSV service desk with HDM.

  • Grant access to your Richmond ServiceDesk account.

  • Outline your needs

    Let us know exactly what elements of your migration you would like to tweak

  • Get your preferences estimated

    We'll research your application and get back to you with a total price and a scope of work.

  • Migrate from CSV to Richmond ServiceDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Richmond ServiceDesk import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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