CSV to ((OTRS)) Community Edition
migration service
Trouble-free , no special skill set or coding required. A complete CSV to ((OTRS)) Community Edition data migration tool.
CSV to ((OTRS)) Community Edition
The best CSV to ((OTRS)) Community Edition tool made for you
There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.Save on your time and money
Avoid the system analysis and tool development processes. Just pick the records you need to migrate and start the transition immediately.Easy transition process
No specific expertise needed. Just select what data will go to the new solution and see the miracle happening.Data structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost essential customer support details.Automated tool
Afraid that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.
Connect the help desks, pick records, click ok, and you’re done!
Data maintenance
Your information migrates complete , you can take our word.
Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.
Robust protection
Your information is safe and sound with us. Not even all our staff members can see your credentials or records.
You may rest assured that with HDM no data breaches will take place.
You control the process
Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.
Efficient out-of-the-box solution
In just a few clicks you will be able to choose what goes where, when it goes, and how.
Our software took customer experience as a priority and ensured that you will be able to use the system to its fullest.
Customer service as priority
As a data import service provider, we aim to offer the most effective migration tool. Nevertheless, our priority is customer service.
Proven by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to migrate data from CSV to ((OTRS)) Community Edition
Strong safety of your data
The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in ((OTRS)) Community Edition.Next
Sustained relation between object and people
When migrating your records from CSV to ((OTRS)) Community Edition we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from CSV to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from CSV to ((OTRS)) Community Edition work
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Get ready
Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from CSV to ((OTRS)) Community Edition.
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Connect CSV
Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.
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Link ((OTRS)) Community Edition
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences
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Migrate small amount of data
Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition all data
When everything's validated, find a quiet time with the minimal load on the support staff and begin migrating from CSV to ((OTRS)) Community Edition.
Your data is in good hands
We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert perform your ((OTRS)) Community Edition import
Our team would be more than happy to perform a personalized migration if you have specific requirements.
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