CSV to OneDesk
migration service

Effortless , no special know how or coding required. A complete CSV to OneDesk data migration instrument.

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Your best tool for CSV to OneDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Simply decide on the records you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target platform and see the miracle happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer service information.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool interface accessible as possible.

Connect the platforms, pick records, click ok, and you’re done!

Data maintenance

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have access to your passwords or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we work to propose the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from CSV to OneDesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right places in OneDesk.

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When migrating your data from CSV to OneDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from CSV to OneDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect CSV

    Opt and connect your CSV service desk with HDM.

  • Give the right to access your OneDesk account.

  • Express your requirements

    Let us know exactly what components of your migration you would like to adjust

  • Have your preferences estimated

    We'll investigate your application and get back to you with a price and a scope of work.

  • Migrate from CSV to OneDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your OneDesk import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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