CSV to Integria IMS
migration service

Extremely easy , no special knowledge or programming required. A complete CSV to Integria IMS data migration tool.

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The best CSV to Integria IMS tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and see the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Attach the platforms, pick records, click ok, and you’re done!

Data dependency

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our staff members can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to choose the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from CSV to Integria IMS

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in Integria IMS.

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Sustained connectivity between object and people

When migrating your records from CSV to Integria IMS we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from CSV to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from CSV to Integria IMS work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect CSV

    Choose and link your CSV support desk with HDM.

  • Grant access to your Integria IMS account.

  • Explain your business needs

    Let us understand precisely what parts of your migration you would like to adjust

  • Have your needs estimated

    We shall analyze your case and send you with a price and a scope of work.

  • Migrate from CSV to Integria IMS all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Integria IMS import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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